07352 309 941
PRIVACY POLICY
R Pro Physio is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data, including sensitive health information, in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Please read this Privacy Policy carefully to understand how we handle your personal data.
Who Are We?
R Pro Physio provides physiotherapy services. Our contact details are as follows:
Business Name: R Pro Physio
Address: Bartle House, 9 Oxford Court, Manchester, M2 3WQ
Email: info@rprophysio.co.uk
Phone: 07352 309 941
What Information Do We Collect?
We collect the following personal data from you in order to provide physiotherapy services:
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Personal Information: Name, Date of Birth, Address, Email Address, Phone Number.
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Health Information: Medical History, Treatment Details, Physical Assessments, and any other information related to the care we provide.
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Financial Information: Payment Details (if applicable), such as bank account details for invoicing.
How Do We Use Your Data?
We use your personal data for the following purposes:
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Providing physiotherapy services: To assess your condition, design a treatment plan, and provide ongoing care.
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Communicating with you: To schedule appointments, send invoices, and discuss your treatment.
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Compliance with legal obligations: For example, maintaining records for a required period and fulfilling any legal or regulatory requirements.
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Billing and payment: To manage payments, send invoices, and follow up on payments if necessary.
Legal Basis for Processing Your Data
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following lawful grounds:
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Consent: By using our services, you provide consent to collect and process your personal data.
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Contractual necessity: The processing of your data is necessary to provide physiotherapy services under the contract between us.
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Legal obligation: In some cases, we may need to process your data to comply with legal obligations (e.g., record retention requirements).
How Long Do We Retain Your Data?
We will retain your personal data for no longer than necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. For example, we generally retain health records for 8 years after the last treatment session (for adults), as recommended in healthcare guidelines. After this period, we will securely delete or anonymize your data.
How Is Your Data Stored and Protected?
We take the security of your data seriously. We have implemented appropriate technical and organizational measures to ensure your data is protected against unauthorized access, disclosure, alteration, or destruction. These measures include:
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Secure storage of physical records (e.g., locked filing cabinets).
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Secure digital storage (e.g., encrypted digital records, password-protected systems).
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Secure communication methods (e.g., encrypted emails, secure websites)
Sharing Your Data
We will not share your personal data with third parties, except where necessary for the provision of our services or where legally required. This may include:
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Healthcare professionals: In cases where we need to refer you to another healthcare provider or collaborate with other professionals in your care (with your consent).
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Third-party service providers: For administrative functions like billing or payment processing. These providers are required to handle your data in compliance with GDPR.
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Legal requirements: If we are required to share your data for legal reasons, such as a court order.
Your Data Protection Rights
You have the following rights in relation to your personal data:
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Right to access: You can request a copy of the data we hold about you.
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Right to rectification: You can ask us to correct any inaccurate or incomplete data.
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Right to erasure: You can request that we delete your data, subject to certain conditions (e.g., legal or contractual obligations).
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Right to restriction: You can request that we restrict the processing of your data under certain circumstances.
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Right to portability: You can request a copy of your data in a structured, commonly used, and machine-readable format to transfer it to another provider.
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Right to object: You can object to the processing of your data for specific purposes, such as direct marketing.
To exercise any of these rights, please contact us at the details listed above.
Cookies and Website Usage
If you visit our website (if applicable), we may use cookies to collect data on how the website is used. For more details on cookies and how to manage them, please refer to our website's Cookie Policy.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be communicated to you, and the updated Privacy Policy will be available on request or on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
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Email: info@rprophysio.co.uk
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Phone: 07352 309 941
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator. You can contact the ICO via their website: https://ico.org.uk/.